Passage Reading and English Comprehension
(a) account for the popularity of a practice
(b) evaluate the utility of a practice
(c) demonstrate how to institute a practice
(d) weigh the ethics of using a strategy
1016. All of the following are mentioned in the passage as circumstances in which professional service firms can benefit from offering an unconditional guarantee EXCEPT
(a) The firm is having difficulty retaining its clients of long standing
(b) The firm is having difficulty getting business through client recommendations
(c) The firm charges substantial fees for its services
(d) The adverse effects of poor performance by the firm are significant for the client.
1017. Which of the following is cited in the passage as a goal of some professional service firms in offering unconditional guarantees of satisfaction?
(a) A limit on the firmís liability
(b) Successful competition against other firms
(c) Ability to justify fee increases
(d) Attainment of an outstanding reputation in a field
1018. The passageís description of the issue raised by unconditional guarantees for health care or legal services most clearly implies that which of the following is true?
(a) The legal and medical professions have standards of practice that would be violated by attempts to fulfill such unconditional guarantees
(b) The result of a lawsuit of medical procedure cannot necessarily be determined in advance by the professionals handling a clientís case
(c) The dignity of the legal and medical professions is undermined by any attempts at marketing of professional services, including unconditional guarantees
(d) Clients whose lawsuits or medical procedures have unsatisfactory outcomes cannot be adequately compensated by financial settlements alone.
1019. Which of the following hypothetical situations best exemplifies the potential problem noted in the second sentence of the second paragraph?
(a) A physicianís unconditional guarantee of satisfaction encourages patients to sue for malpractice if they are unhappy with the treatment they receive
(b) A lawyerís unconditional guarantee of satisfaction makes clients suspect that the lawyer needs to find new clients quickly to increase the firmís income
(c) A business consultantís unconditional guarantee of satisfaction is undermined when the consultant fails to provide all of the services that are promised
(d) An architectís unconditional guarantee of satisfaction makes clients wonder how often the architectís buildings fail to please clients
1020. The passage most clearly implies which of the following about the professional service firms mentioned?
(a) They are unlikely to have offered unconditional guarantees of satisfaction in the past
(b) They are usually profitable enough to be able to compensate clients according to the terms of an unconditional guarantee
(c) They usually practice in fields in which the outcomes are predictable
(d) Their fees are usually more affordable than those charged by other professional service firms
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